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Do you have factory audit reports?Yes. We are certified with ISO 9001:2015, and hold valid WCA, BSCI and SGS reports. These documents are available upon request.
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Do you accept third-party factory audits?Yes, we welcome third-party factory inspections. Please arrange in advance so we can coordinate accordingly.
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What are your payment terms? Do you accept L/C?We accept T/T (Telegraphic Transfer) only. Letter of Credit (L/C) is not accepted.
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Do you offer Open Account (O/A) or credit terms?No, we do not offer O/A or credit terms. Our standard payment is agreed deposit before production and balance before shipment.
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How are after-sales issues handled?Your assigned sales representative will follow through the entire process — from inquiry, sampling, quotation, production, shipment to after-sales support. Any questions after delivery will be handled directly by the same account manager.
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What are your standard and customizable packaging options?We normally pack in export-standard cartons with pallets. Packaging can be customized upon request (size, print, inner bag spec, etc.).
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Do you offer private labeling / relabeling service?Yes. As an OEM manufacturer we can apply your own logo, barcode and artwork to the product and outer packaging.
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Can you ship to Amazon FBA warehouses?Yes, we regularly arrange delivery to Amazon FBA fulfillment centers worldwide (requires FBA shipment plan / label from client).
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